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Support center
Tasheel support center
Get assistance with your Tasheel account, e-KYC verification, payments, and more.
How can we help you?
Email support
Send a detailed message and receive a response within 24 hours.
Call us
Speak with customer support during business hours.
Support hours: Sunday–Thursday, 8:00 AM–5:00 PM (Gulf Standard Time)
Frequently asked questions
How do I complete e-KYC verification?
Open the Tasheel app, scan your Omani National ID or Residence Card, complete the live selfie check, and accept the terms. Verification usually completes within 60 seconds.
Is opening an account free?
Yes. Tasheel does not charge fees to open an account.
How do I open an account?
Tap Get Started on the website, then complete registration in the Tasheel app.
How do I know my payment plan?
Before your first payment, the app shows your installment schedule with due dates.
How do I pay my installments?
Installments are charged automatically on the due date when your linked payment method has sufficient balance.
Can I pay an installment early?
Yes. You can make an early payment from your profile in the Tasheel app.
What happens if I miss an installment?
Late or missed payments may lead to account restrictions, additional charges, and formal recovery steps under applicable terms.
Is Tasheel Sharia compliant?
Yes. Tasheel is Sharia compliant and approved by the Sharia Board. View the certificate on our website.